Articles & Case Studies

Management practices are a set of organisational resources designed to perform tasks or achieve an objective. These resources are all grouped into the four dimensions of service management.
Discover the 34 ITIL practices divided into 3 categories: general management, service management and technical management.

ITIL is the most widely used IT service management framework in the world. We have collected 7 ITIL FAQs and provided you with the answers.

It’s hard to believe that the IT Infrastructure Library (ITIL®) has been around for 20 years. ITIL is the most widely used IT service management framework in the world. But what is ITIL and what are its origins? Why might ITIL be of interest to an organisation? What are the benefits of ITIL? Which companies are using ITIL? Find the answers in this free downloadable infographic!

Download our QRP catalogue and discover the most suitable course for you and your team, be it in project management or IT.
This is an easy way to get an overview of all our training services!

Download the ITIL 4 Training Programme: a practical document with all the info about the new ITIL version 4 course, certification levels,  target audience, objectives and the complete programme for each day of training.

ITIL 4 is the latest version of the world’s most popular ITSM framework. Download the brochure to find out its benefits!

IT Service Management framework is widely recognized  to be the most enabled IT best practice.  Download the brochure to find out its benefits!