International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

ITIL Create Deliver & Support E-Learning

The ITIL® Create, Deliver and Support (CDS) E-Learning course is based on the official ITIL CDS syllabus. Developed by QRP in-house experts, our fully accredited e-learning course is an interactive online training solution in order to prepare you for the ITIL Create, Deliver & Support exam.

INFORMATION

100% Online
6 months access
ITIL CDS Exam
Language: English
Duration: 12+ hours

TARGET AUDIENCE

Individuals continuing their journey in Service Management
ITSM Managers and aspiring ITSM Managers
ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
Existing ITIL qualification holders wishing to develop their knowledge.

PREREQUISITES

The candidate must have passed the ITIL 4 Foundation examination

Objectives

Understand how to plan and build a service value stream to create, deliver and support services
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services

Try our Demo lessons for free

How to buy your ITIL CDS E-Learning

Click on “Book now” to buy your E-Learning! The exam is included in the price. You will have 6 months access to an online platform, where you can study for your exam. After buying your e-learning, you will receive an exam voucher and all the information for booking and passing your exam.

For our E-Learning training course participants only need an Internet-capable PC, a reliable internet connection and an updated browser (such as Firefox, Chrome or Internet Explorer).

Study at your own pace

Study at home at your own pace! Our online training platform is available 24 hours a day, seven days a week. You just need an internet connection. You can define your pace and study how many hours you need. You will have access to the online learning platform for 6 months.

Explanatory videos

You will find a number of online presentations that explain the key concepts. Each video has a duration of 10-15 minutes and includes progress test interactions. The videos have been developed by our expert trainers and include real case scenarios in order to give you the best possible training experience.

Test questions & project scenario exercises

In each ITIL 4 CDS lesson you will find a number of multiple choice questions to simulate the real exam experience.

Tutor support

Our e-learning solution is based on an easy structure and meant to be self explanatory. Even so, every participant is unique and to make sure that you feel confident with every next step of your study approach you can contact your tutor if you have any questions about the lessons you just covered.

Exam Preparation

QRP uses the MemoTrainer™ system designed to challenge learners by selective repetition and smart exercises to activate knowledge and stimulate long term memory.

As part of the final exam preparation, the ITIL CDS course offers access to a complete simulated mock exam with explanations.

Online exam included

Your exam will take place online thanks to the remote ProctorU technology which gives you the freedom to take your exams at a time and location convenient for you. Exams can be taken 24 hours a day, seven days a week, using a webcam and a reliable high-speed internet connection.

ITIL Specialist Create, Deliver and Support Exam

90 Minutes (113 minutes for non-native speakers)
40 questions
Multiple Choice
70% pass mark
Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The ITIL 4 Foundation certification is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment.

Do you want to receive more information on the ITIL 4 Specialist: Create, Deliver & Support online course?

Just fill in the form below with all your questions and doubts about the solution or pricing. We’ll help you choose the perfect training solution to suit your needs.